Terms of Service

1. Eligibility and Accounts

• You must be at least 13 years old, or the minimum age of digital consent in your country if that is higher. If you are under 18, or under the age of majority where you live, you may use the Service only with the permission of a parent or guardian, who agrees to these Terms on your behalf.
• You are responsible for giving us accurate information and keeping it up to date.
• You are responsible for everything that happens through your account. Keep your sign-in details confidential and tell us at once if you suspect unauthorised use.
• An account is for one person. Sharing, transferring or selling an account, or letting others use your sign-in details, is not allowed.
• If you use the Service for a company or other organisation, you confirm that you have authority to accept these Terms for it.

2. The Service

Pulse analyses social-media and video content and gives creators scores, comments and suggestions. You can submit a video by uploading a file or by giving us a link to a video on Instagram, TikTok or YouTube.

AI-generated output

Reports are generated automatically by artificial intelligence. They can be inaccurate, incomplete or out of date. They are estimates and suggestions. They are not a guarantee of views, reach, engagement or revenue, and they are not professional advice. You decide what to do with them, and you bear the risk of those decisions.

Changes to the Service

We may add, change, limit or remove features, including which parts are free and which are paid. If a change materially reduces a plan you have already paid for, we will give you reasonable notice, and you may cancel as described in Section 6.

Other platforms

Pulse is not affiliated with, sponsored by or endorsed by Instagram, Meta, TikTok, YouTube or Google. When you use the Service with those platforms you must follow their terms. Whether a linked video can be analysed depends on those platforms, which we do not control.

3. Your Content

You keep your rights. The videos, links, instructions and other material you submit ("Your Content") remain yours.

Licence to us. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcribe, analyse and otherwise process Your Content, including by processing it with the AI systems described in our Privacy Policy, only in order to provide the Service to you, keep it secure and comply with the law. The licence ends when Your Content is deleted from the Service, except for analyses of publicly available videos that are no longer linked to you.

What you promise. You own Your Content or have every permission you need to submit it. Your Content and your use of the Service do not break the law or infringe anyone's rights, including copyright, privacy and publicity rights. If other people appear or can be heard in your videos, you have whatever permission the law requires.

What you must not submit. Content that is illegal, that sexually exploits or endangers children, that contains intimate images shared without consent, that threatens or harasses others, or that contains malicious code.

Reports can be opened by link. We do not publish your uploaded videos. Each report has its own web address, and anyone who has that address can open the report, as the Privacy Policy explains. Share it only with people you want to see it.

Removal and copyright complaints. We may remove content or suspend an account that breaks these Terms. If you believe material on the Service infringes your copyright, email support@pulseboost.ai with a description of your work, the location of the material, your contact details and a statement that you are the rights holder or authorised to act for them.

4. Acceptable Use

You agree not to:

• break any law or regulation, or infringe the intellectual-property, privacy or other rights of anyone;
• attack, overload, probe or disrupt the Service, or bypass its security, usage limits or credit system;
• scrape or harvest the Service by automated means, or copy, clone, resell or commercially redistribute its interface, functionality or code;
• reverse engineer or decompile the Service, except where the law allows it despite this restriction;
• create more than one free-trial account, or use different email addresses, devices, IP addresses or similar methods to get around trial or platform limits;
• use the Service to send spam or to build a competing product.

If you break these rules we may suspend or permanently close your account.

5. Plans, Credits, Free Trials and Billing

5.1 Plans and credits

Some features are free and others require a paid plan. A paid plan gives you a number of credits for each billing period. The credits an analysis costs are shown before you start it. Credits have no cash value, cannot be transferred or exchanged for money, and are not refundable. Unused credits do not carry over: at each renewal your balance is reset to your plan's allowance, and when a paid plan ends it is reset to the free allowance, if any. If an analysis fails because of a problem on our side, we return the credits it used.

5.2 Free trials

We may offer a free trial. Its length and limits, for example a smaller number of credits and uploads during the trial, are shown before you start. A trial is available once per person. When the trial ends it becomes a paid subscription automatically and you are charged the price shown, unless you cancel at least 24 hours before the trial ends. Any unused part of a free trial is forfeited when you buy a subscription.

5.3 Automatic renewal

Subscriptions renew automatically for the same period (for example monthly or yearly) at the then-current price until you cancel. The name of the plan, its length and its price are always shown before you buy.

5.4 Purchases in the App (Apple App Store)

• Payment is charged to your Apple Account when you confirm the purchase.
• The subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period.
• Your Apple Account is charged for the renewal, at the price shown, within 24 hours before the end of the current period.
• You can manage or cancel your subscription at any time after purchase in iOS Settings › your name › Subscriptions. Deleting the App or your Pulse account does not cancel it.
• Apple handles billing and refunds for these purchases. To ask for a refund, go to reportaproblem.apple.com. We are not able to refund purchases made through Apple.

5.5 Purchases on the Website

• Payments are processed by Stripe and charged to your payment method when you buy and at each renewal.
• You can cancel at any time in your account's subscription settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Except where the law gives you a right to a refund or to withdraw, payments are non-refundable, and we do not give refunds or credits for partly used periods or unused credits. If you believe you were charged by mistake, email support@pulseboost.ai within 30 days.
• If you are a consumer in the European Economic Area, the United Kingdom or Türkiye, you may have a legal right to withdraw within 14 days. By asking us to start the Service immediately, you acknowledge that you may lose that right once the Service has been fully performed, to the extent the law allows.

5.6 One subscription per account

A plan bought on the Website also works in the App, and a plan bought in the App also works on the Website. Do not buy a plan in both places for the same account. Manage a plan where you bought it.

5.7 Price changes, discounts and taxes

We may change prices and plans. We will tell you in advance, and a change applies from your next renewal. For subscriptions bought in the App, Apple notifies you and, where required, asks for your consent. If you do not agree, cancel before the change takes effect. Discounts and promotions are subject to the terms shown with them, are limited to one per account unless we say otherwise, and may be withdrawn if they are abused. Prices may be subject to taxes, which are added where the law requires.

6. Cancellation, Suspension and Termination

• You can cancel a subscription as described in Section 5 and delete your account at any time: in the App under Profile › Delete account, or on the Website under Account Preferences. Deleting your account does not by itself refund a payment or cancel a subscription bought through Apple.
• We may suspend or close your account if you break these Terms, if we suspect fraud or abuse, if a payment fails, or if we must do so by law. Where it is reasonable, we will tell you first and give you a chance to put things right.
• If we end a paid plan for a reason other than your breach, we will refund the unused part of the period you paid for. For purchases made through Apple, refunds go through Apple's process.

When these Terms end, your right to use the Service ends. Sections 3, 7, 8, 9, 10, 11, 14 and 15 continue to apply.

7. Licence and Intellectual Property

We give you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own personal or internal business purposes, in line with these Terms.

The Service, including its name, design, interface, text, graphics, software and algorithms, belongs to OSNGlobal LLC or its licensors and is protected by intellectual-property laws. Using the Service gives you no ownership of it. You may use the reports we generate for you for your own content and business.

If you send us ideas or feedback, we may use them without restriction or payment.

8. Disclaimers

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that results will be complete or accurate, or that your content will perform in any particular way.

9. Limitation of Liability

To the fullest extent the law allows, OSNGlobal LLC and its officers, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or campaign performance, arising from or related to the Service.

Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and 100 US dollars.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence, or your mandatory rights as a consumer.

10. Indemnity

To the extent the law allows, you will compensate OSNGlobal LLC for claims, losses and reasonable costs brought by a third party that arise from Your Content or from your breach of these Terms. This section does not apply where the law of your country does not allow it for consumers.

11. Additional Terms for the App Downloaded from Apple's App Store

The following applies if you downloaded the App from Apple's App Store:

• Acknowledgement. These Terms are concluded between you and OSNGlobal LLC only, and not with Apple Inc. ("Apple"). OSNGlobal LLC, not Apple, is solely responsible for the App and its content.
• Scope of licence. The licence granted to you for the App is a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions. The App may also be accessed and used by other accounts associated with the purchaser through Family Sharing or volume purchasing.
• Maintenance and support. OSNGlobal LLC is solely responsible for providing maintenance and support for the App. Apple has no obligation whatsoever to furnish any maintenance or support services for the App.
• Warranty. OSNGlobal LLC is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are the sole responsibility of OSNGlobal LLC.
• Product claims. OSNGlobal LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy or similar legislation.
• Intellectual property rights. If a third party claims that the App, or your possession and use of it, infringes that third party's intellectual-property rights, OSNGlobal LLC, not Apple, is solely responsible for the investigation, defence, settlement and discharge of the claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer name and address. Questions, complaints or claims about the App should be sent to OSNGlobal LLC, 16192 Coastal Hwy, Lewes, DE 19958, USA, email support@pulseboost.ai.
• Third-party terms. You must comply with applicable third-party terms of agreement when you use the App, for example your mobile data agreement and the terms of Instagram, TikTok and YouTube.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

12. Privacy

Our Privacy Policy explains what we collect, how we use it, which third parties receive it, how our AI systems process it, how long we keep it and how you can delete it.

13. Changes to These Terms

We may update these Terms. The "Last Updated" date at the top shows when they last changed, and the current version is always published at pulseboost.ai. If a change is material, we will tell you in the App, on the Website or by email before it takes effect. If you keep using the Service after that date, you accept the new Terms. If you do not agree, stop using the Service and cancel your subscription.

14. Governing Law and Disputes

Please contact us first at support@pulseboost.ai. Most concerns can be resolved quickly, and we will try to resolve any dispute informally within 30 days.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes relating to these Terms or the Service.

If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.

15. General

• These Terms and the documents they refer to are the whole agreement between you and us about the Service. If you have signed a separate written agreement with us, that agreement prevails where the two conflict.
• If part of these Terms is found to be unenforceable, the rest remains in effect. If we do not enforce a right, we have not given it up.
• You may not transfer your rights under these Terms. We may transfer ours as part of a merger, acquisition or sale of assets.
• We are not responsible for a failure or delay caused by events outside our reasonable control.
• These Terms are provided in English and Turkish. If the two versions conflict, the English version prevails, unless the law of your country requires otherwise.

16. Contact

For questions about these Terms:

OSNGlobal LLC
16192 Coastal Hwy, Lewes, DE 19958, USA

Email: support@pulseboost.ai